How annoying that you have a complaint! We are of course happy to solve this!
Complaints can be made known to us via the chat on the website, the contact form, by sending an e-mail to info@vanzus.nl of by calling us on 078-2049170
We always try to respond to a complaint as quickly as possible. On working days this will often be within 48 hours. In extreme cases - we are sometimes also dependent on third parties such as manufacturers - we use a period of 14 days.